CREATIVE SERVICES BUYER AGREEMENT

Design/Sourcing

1. INTRODUCTION

These Creative Services Buyer terms are supplemental to the overall LEAJOE.COM terms and conditions (https://www.leajoe.com/terms-and-conditions/) and provide the terms and conditions under which LEA JOE provides its service that will allow you to request Creative Services through the LEAJOE.COM Online Booking Platform (the “Platform”) and the services, features, offered by Lea Joe Khoury. ("Lea Joe", “Leajoe.com "we", "us" or "our") (together with the Platform, the "Services"). If you do not read, understand, and agree to all of the terms and conditions of this Creative Services Buyer Agreement, you may not use the Platform.

1. CONSULTATION AND BRIEF

CONSULTATION: Prior to booking a service, the Buyer may request a free consultation to discuss the project via phone or in person directly with LEA JOE. The Buyer may book the free consultation by contacting us at hello@leajoe.com or calling us on
020 3877 0830.
BRIEF: The Buyer must present a detailed brief of the project prior to booking the service. The brief must be presented in writing and e-mailed to hello@leajoe.com.

2. BOOKING A SERVICE

BOOKING: To go ahead with booking a creative service on the LEA JOE Platform, the Buyer must choose a service from the services listed at www.leajoe.com/book-online and make the payment by card online. The services booked by the Buyer are carried out by Lea Joe offline and are presented to the Buyer via e-mail communication to the email provided by the Buyer upon booking the service, as well as through online or on site meetings.
CONTACT INFORMATION: The Buyer must provide LEA JOE with accurate and complete contact information when booking a creative service. Buyers must immediately notify LEA JOE if any of this information changes. By booking a service on the LEA JOE Platform, the buyer acknowledges that LEA JOE will not be liable for any losses or damages suffered by the Buyer for not having supplied LEA JOE with the correct contact information. You will indemnify LEA JOE against all costs, claims, damages and losses that may arise from not supplying LEA JOE with the correct contact information. To see how your personal information is collected and used please refer to our Privacy Policy.
PAYMENTS: To book the service, the Buyer is directed to a payment page where the buyer is able to make electronic payments for the Booking through our secure payments provider Adyen. We are also able to accept bank transfers. Purchases made through Adyen are secure and protected. You can find Adyen’s Terms and Conditions here: https://docs.adyen.com/legal/terms-conditions
SERVICE TERMINATION: Creative bookable services booked through the LEA JOE Online Bookings platform at www.leajoe.com/book-online can be cancelled and refunded up to 24 hours of the start date. Once a booked service has started, it cannot be cancelled or refunded.

3. COMMUNICATION AND WORK PRESENTATION

CONTRACT AND WORK SCHEDULE: Once the Buyer has booked a creative service with LEA JOE, LEA JOE will email the buyer a contract to be signed by the buyer along with a detailed work schedule of the project via email detailing the work that will be carried out and provisional completion deadlines.
COMMUNICATION: All creative services work and progress will be communicated by e-mail and presented via a PDF proposal to the buyer during business hours between 9am and 6pm. Buyers can expect to receive communication and work progress from LEA JOE every 1-2 days.
COMPLETION DEADLINES: Meeting the provisional deadlines depends entirely on the workload of the brief and promptness of communication between LEA JOE and the Buyer. The quicker LEA JOE and the Buyer sign off on each stage of the project the more likely the specified completion deadlines will be met. The buyer acknowledges that by hiring LEA JOE for Creative Services that LEA JOE will not be liable for any losses or damages suffered by the Buyer for not having met any provisional completion deadlines. You will indemnify us against all costs, claims, damages and losses that may arise from not meeting any provisional deadlines.
REVISIONS: All Creative Services include 3 design revisions. Any additional design revisions requested by the Buyer are charged hourly or daily and must be booked additionally by the Buyer through our Online Bookings Platform as a separate order.
PROJECT COMPLETION: Upon completing the project LEA JOE will hand over all final project files to the Buyer via email.

LAST REVISED: 3 OCTOBER 2020